Returns & Exchanges

Returning a Product

As part of our commitment to give our customers the best experience, Heli’s Gold Beauty Srl offers a fair return policy. If you are dissatisfied with any product purchased through that has been opened, you may return the item(s) for a full refund or exchange up to 30 days after the date of purchase. Please be advised that prior authorization is required on all returns. All return acceptances are at the sole discretion of Heli’s Gold Beauty Srl.

If returning an item(s), you must include all pieces, parts and printed materials in order to be eligible for a refund. Also, to ensure that your returns are received by Heli’s Gold Beauty Srl, please make sure to add insurance to your parcels through your preferred mail delivery services. To receive authorization for a return, please contact us at
Please allow up to 21 days for the return to be processed, at which time a credit will be processed. Please contact our team at

What do I do if my products arrive damaged?

If your order arrives damaged or tampered with, please contact us at

Can I change my order?

No, once an order is confirmed, you can no longer make any changes. Please reach out to Customer Service as soon as possible to inquire about any issues you have.



Keep up to date on the latest Heli’s Gold news, offers and hair care tips.