General FAQ’s

Where are HG products made?

HG is committed to ongoing research of the best products possible in terms of formula and packaging. All of our formulas are MADE IN ITALY as indicated on the packaging by law.

Are HG products safe?

HG has always had a strong and unwavering commitment: to ensure the highest levels of quality, safety and efficiency for every single product and all ingredients used. This is why all HG products are developed in compliance with EU Directives.

Do HG products contain fragrance?

The fragrances used in our products, where present, are selected for their pleasant scent but also for their tolerability. The fragrance, where present, is indicated in the list of ingredients as PARFUM or FRAGRANCE.

Do HG products have an expiration date?

EC Directives establish that if the stability of a cosmetic product exceeds 30 months, it is not mandatory to give an expiration date: this applies to HG products. However, it is necessary to indicate the PAO (Period After Opening), or the product duration – expressed in months –after opening the packaging. This indication is present on all our products with the exception of single use doses and vacuum- packed products, as set out by law.

Where can I buy HG products?

HG products are sold exclusively in points of sale shown in our STORE LOCATOR section and on the helisgoldbeauty.com website. Both are clearly identified by the HG sign, which is a guarantee of quality, innovation and safety for all cosmetics products offered.

Where can I find a list of HG points of sale?

Please visit the Store Locator section of our website.

What forms of payment can I use?

For online orders the following Credit Cards are accepted: American Express, Discover, MasterCard and Visa. We also accept PayPal. Please enter your billing address exactly as it appears on your credit card statement.

How can I find out the ingredients of a products?

Ingredients are listed on the packaging of HG products and on the ingredients tab on our website.
If you have an additional inquiry that is not satisfied by the package/online information, you may also contact a Customer Care Representative of the HG by writing to [email protected]

How do I apply HG products?

All the information is included on all of our packaging and on our website below every product.

How do I select the right series’ products for my hair?

A hair care product is most effective when it targets the hair needs precisely. Our Revival Series targets: Dry, Damaged, and Color-Treated Hair. Our Volume Series targets: Fine, Thinning, and Normal Hair. To choose the best-suited products and to identify the care that meets your expectations, we recommend receiving a personalized consultation.

How can I receive news about HG and beauty products?

You can subscribe to our newsletter to receive regular e-mail updates about HG.

Are there any restrictions for using HG products, for instance when pregnant or on medication?

There are no specific restrictions for using our products. However, you should always consult your doctor for questions or concerns.

How can I carry HG products in my salon?

To carry HG products in your salon, please contact us at [email protected] .

Helichrysum Italicum FAQ’s

What is Helichrysum Italicum?

The extraordinary Helichrysum Italicum flower has been used for thousands of years, revered for its ability to rejuvenate scalp, hair and skin. Heli’s Gold formulations use the Italicum species, unique to the Mediterranean region and only grown in a few select areas.
The name is derived from the Greek words helios meaning sun and chrysos meaning gold. In ancient times these tiny golden flowers were presented as sacred offerings to the Greek gods. And it seems that the flowers really do have a golden touch.
Recent scientific research confirms the natural curative benefits of Helichrysum Italicum. In fact, we can now prove what traditional herbalists have known all along. It’s an extremely powerful restorative ingredient.

Is the Helichrysum Italicum oil used in the products organic?

Yes, our Helichrysum is Eco-certified and 100% organic.

What does Helichrysum Italicum do?

Helichrysum Italicum has been known for ages to be anti-inflammatory, regenerative, analgestic, antibacterial. Helichrysum Italicum has uniquely powerful antioxidant, antibacterial, anti-fungal and anti-inflammatory properties. The essential oil, used in its purest form, also helps to promote healthy skin cells by speeding up the healing and growth processes.
What does this mean for your scalp and hair? It means a revitalized and rebalanced scalp. It means no more flakes, itchiness or dandruff. It means well-nourished follicles producing strong, healthy hair. And all that means glossy, voluminous, beautiful hair for you.

What smell does Helichrysum Italicum have?

Made up of several layers of notes, it is mix of warm, honey-like, rich, and blend of wood, spices & herb. It is hay-like in character scent. Also known to have a curry-like scent.

What if I don’t like the smell of the product?

We cannot accept returns if someone doesn’t like an ingredient because we can’t resell it once it has left our warehouse. That is why we offer small sizes so that customers can try before buying a larger quantity. With the Helichrysum Italicum smell in particular, as you work with it, your nose will become more experienced and you’ll pick up on the wide array of notes that Helichrysum possesses.

Why Scalp Care first?

It’s time to remember that our scalps need as much care and pampering as the rest of our skin. Because it is true; the healthier the scalp, the healthier the hair. Don’t underestimate the impact of a healthy scalp: think of it as the soil from which great hair grows. Just consider the facts. Each hair grows from an individual follicle on your scalp. If that follicle is clean, clear and well-nourished, the hair that grows from it will be the same. But if the follicle is blocked or starved of nutrients, the hair will suffer too. Glossy, shiny, voluminous hair comes from a well-loved scalp. This is where Heli’s Gold comes to the rescue. Your scalp is crying out for pampering and that’s just what it gets. The unique Helichrysum Italicum essential oil, along with an all-star cast of other beneficial ingredients, assists in nourishing, purifying and re-balancing the scalp skin. The result is a scalp in prime condition and healthy, shiny hair to match.

Disclaimer

DISCLAIMER: The Heli’s Gold site cannot and does not contain medical or health advice. The medical and health information is provided for general informational and educational purposes only and is not a substitute for professional advice. The testimonials/information on the Heli’s Gold website (or other marketing materials or sites) are not intended, nor should they be construed, as claims that our products and/or services can be used to diagnose, treat, mitigate, cure, prevent or otherwise be used for any disease or medical condition. No testimonials have been clinically proven or evaluated.

Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals. We do not provide any kind of medical or health advice. The use or reliance of any information contained on this site [or marketing materials, or other external sites] is solely at your own risk.